🏡 HavensMaker Return & Refund Policy ☕✨

At HavensMaker, we want you to feel completely at home with your purchase. Because our sanctuary offers a mix of instant-download digital treasures (like craft patterns, digital guides, and recipes) and cozy physical goods, our refund policies are tailored to the type of item you purchase.

Please read our guidelines below. If you ever have a question or run into an issue, please reach out to us at havensmaker@gmail.com—we are always here to help you on your making journey!

💻 1. Digital Downloads (Patterns, Recipes & Guides)

Because digital items are delivered instantly to your inbox and cannot be physically returned, all sales of digital products are final, and we generally cannot offer refunds or exchanges.

However, we want you to have a beautiful experience! We will happily assist you in the following scenarios:

Duplicate Purchases: If you accidentally purchased the exact same digital pattern or guide twice in a single transaction or within a 48-hour window, please email us with your order numbers. We will gladly refund the duplicate charge.

Downloading Issues: If you have trouble accessing your files, opening the PDF, or if the link expires, send us a message! We will manually verify your purchase and email the files directly to you.

Design/Tech Support: If you spot an error in a pattern or guide, or if you need help with a step, please reach out. We are committed to making sure our guides are easy to follow and will support you until you succeed.

📦 2. Physical Goods & Cozy Living Items

If we ship a physical item to your doorstep, we want you to love it. If you are not completely satisfied, we offer a 30-day return window from the date your item is delivered.

Return Eligibility:

To be eligible for a return, your item must be unused, unwashed, and in the same beautiful condition that you received it.

It must be in its original packaging (with any tags still attached).

Proof of purchase (your order confirmation email or invoice) is required.

Damaged or Incorrect Items:

Please inspect your order upon arrival. If an item is damaged during shipping, defective, or if you received the wrong item, contact us immediately at havensmaker@gmail.com with a photo of the issue. We will make it right by sending a replacement or issuing a full refund right away.

Return Shipping:

Customers are responsible for the cost of return shipping, unless the item arrived damaged or we made a mistake with your order.

We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

💸 3. How Refunds Are Processed

Once your physical return is received and inspected, we will send you an email to notify you that we have received your item and whether your refund has been approved.

If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment (credit card, PayPal, etc.). Please note that it may take your bank or credit card company 5 to 10 business days to post the refund to your account.

💌 Questions & Cozy Support

Have a question about your order, a download, or a physical shipment? Reach out to our team at:

📧 Email: havensmaker@gmail.com

✨ We typically reply to all loving inquiries within 24 to 48 hours.

Thank you for supporting HavensMaker and bringing handmade warmth into your home! 🏡🧡